Privacy Policy

1. Who We Are

WARPS & WEFTS is a hospitality textile business with U.S. company support, a China company, and owned manufacturing through Jiaxing Sanfangda Textile Products Co., Ltd.

For this policy, WARPS & WEFTS, we, us, and our refer to WARPS & WEFTS USA LLC, WARPS & WEFTS LTD., and affiliated WARPS & WEFTS entities that help provide product, manufacturing, design, website, communication, or customer support services.

You can contact us at info@warpswefts.com or +1 (866) 722-3737. Our U.S. contact address is 9070 Irvine Center Dr. Ste #135, Irvine, CA 92618, United States.

2. Scope of This Policy

This Privacy Policy applies to WARPS & WEFTS websites and pages, including warpswefts.com, contact forms, product inquiries, sample request workflows, newsletter forms, SMS communications, customer support, project communications, and any page that links to this policy.

This policy does not apply to third-party websites, platforms, or services that we do not own or control. Those third parties are responsible for their own privacy practices.

3. Information We Collect

The information we collect depends on how you interact with us. We may collect the following categories of information:

• Identifiers such as name, email address, phone number, company name, mailing address, and related contact details.
• Commercial information such as product inquiries, sample requests, quote requests, order-related communications, project notes, invoice or payment history, and business support records.
• User content such as room photos, fabric selections, project notes, design instructions, uploaded screenshots, messages, attachments, and other content you choose to provide.
• Usage and technical data such as IP address, approximate location derived from IP address, browser type, device information, request headers, page interactions, logs, and error reports.
• Newsletter, email, and SMS communication data such as subscription status, consent records, message history, unsubscribe activity, and engagement information.

4. How We Use Information

We use information for the following purposes:

• To respond to product inquiries, sample requests, dealer or designer questions, project communications, and customer support requests.
• To provide, operate, maintain, secure, and improve our websites, forms, communications, product information, and customer service workflows.
• To coordinate fabric selection, commercial sampling, pricing, manufacturing support, quality checks, shipment, and project follow-up.
• To send newsletters, product updates, fabric availability notices, promotions, service announcements, and other communications when allowed by law or based on your consent.
• To send SMS messages related to inquiries, sample requests, order status, delivery notifications, product availability, and customer support when you provide consent.
• To monitor performance, diagnose errors, detect abuse, prevent fraud, enforce our terms, maintain business records, and comply with legal obligations.

5. AI Preview and Uploaded Images

If a WARPS & WEFTS page, tool, or related workflow allows AI preview or image processing, we may process room photos, fabric images, style selections, project notes, and related prompt information to provide the requested preview or support service.

AI-generated previews are visual planning aids and may not perfectly represent final product measurements, color, material behavior, lighting, installation conditions, or manufacturing results. We do not sell your uploaded room photos or generated previews.

6. Cookies and Similar Technologies

We may use cookies and similar technologies for website operation, security, analytics, form performance, remembering preferences, and understanding website traffic. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

7. Email, Newsletter, and SMS Communications

If you provide your email address, you may receive product updates, sample request follow-ups, newsletters, marketing messages, service announcements, or other business communications from WARPS & WEFTS. You may unsubscribe from marketing emails by using the unsubscribe link or by contacting info@warpswefts.com.

If you opt in to SMS communications or provide a phone number for a business request, you consent to receive SMS messages related to inquiries, sample requests, order status, delivery, product availability, and customer support. Message frequency may vary. Message and data rates may apply. You may opt out by replying STOP. For help, reply HELP or contact info@warpswefts.com.

We do not sell or share your phone number with third parties for their own marketing purposes.

8. How We Disclose Information

We may disclose information in the following circumstances:

• With service providers that support hosting, security, email delivery, SMS delivery, analytics, contact forms, payment, logistics, customer support, AI image processing, and infrastructure services.
• With WARPS & WEFTS affiliated entities when needed for customer support, manufacturing support, product assistance, project follow-up, or business operations.
• For legal and safety reasons, including when required by law, subpoena, court order, governmental request, or to protect rights, property, safety, security, or prevent fraud or abuse.
• In connection with a business transfer such as a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.
• With your direction or consent.

9. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, support users, maintain business records, protect our operations, resolve disputes, comply with legal obligations, and meet accounting, tax, fraud-prevention, backup, and technical requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure.

10. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to object to or restrict certain processing. You may submit privacy requests by contacting info@warpswefts.com.

California and certain U.S. state residents may have additional rights under applicable consumer privacy laws. We do not sell personal information and do not share personal information for cross-context behavioral advertising as those terms are commonly defined under California privacy law.

11. International Transfers

WARPS & WEFTS may operate from the United States, China, and other countries where we, our affiliates, or our service providers maintain operations. Your information may be processed in countries where privacy laws may differ from those in your location.

12. Children

Our websites and services are intended for business users, interior design professionals, purchasing teams, contractors, hotel owners, and other users interested in hospitality textile products. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the Last updated date above and may provide additional notice as required by law.

14. Contact Us

WARPS & WEFTS USA LLC, 9070 Irvine Center Dr. Ste #135, Irvine, CA 92618, United States.

WARPS & WEFTS LTD., 501 Shangzuo, 63 Anqiaogang Street, Hangzhou, China 310022.

Jiaxing Sanfangda Textile Products Co., Ltd., Building 8, 333 Chayuanbei Road, Jiaxing, China 314018.

Email: info@warpswefts.com. Phone: +1 (866) 722-3737, +86 (571) 2885-1122, or +86 (573) 8223-7007.