Customer Service

A structured workflow from design input to shipment.

Project support is organized for roll goods and fabricated items, from early design input through price estimation, sampling, approval, production, inspection, packing, and shipment.

A structured workflow from design input to shipment.
Workflow

From swatch, concept, or model room to approved production.

WARPS & WEFTS supports designer-selected materials, new design-service briefs, and model-room requirements. The workflow is built to keep commercial quality, cost, timing, and production feasibility visible from the first sample through final shipment.

Designer swatch selected

  • Review specification
  • Estimate price and lead time
  • Convert into commercial quality

Design direction required

  • Designing service
  • Material and construction proposal
  • Commercial-quality sample development

Submit for approval

  • Mock-up room yardage
  • Purchase order review
  • Production and quality check

Roll-goods route

  • Inspection, packing, and shipment for fabric-only orders

Fabricated-item route

  • Sewing sample
  • Approval
  • Production
  • Quality check
  • Packing and shipment